FAQ
1. Product-Related
Q: How is the quality of your products ensured?
A: All our products undergo strict quality testing to ensure they meet standards.
Q: What allergens are present in your products?
A: Our products contain fruit jam, beeswax.
Q: How should I store the products?
A: The products can be stored at room temperature for up to 4 weeks. For a longer shelf life and enhanced flavor, we recommend storing them in the refrigerator, where they can last up to 50 days.
2. Orders & Payments
Q: How do I place an order?
A: You can add items to your cart on our website and follow the prompts to complete your payment.
Q: What payment methods do you accept?
A: We accept PayPal, credit cards, Visa, Apple Pay, and Google Pay.
3. Shipping & Logistics
Q: What are the shipping fees?
A: Shipping fees vary depending on the region and shipping method. The exact cost will be displayed at checkout, typically ranging from $7.99.
Q: How soon will my order be shipped after I place it?
A: We typically process and ship orders within 2 business days. Candies are expected to arrive within 2-5 business days, while molds may take 3-6 business days to be delivered.
Q: How can I track my order?
A: You can check the status of your shipment on the "Tracking" page.
4. Customer Service
Q: What should I do if I receive a damaged product?
A: Please contact our customer service team, and we will promptly provide a satisfactory solution for you.
Q: How can I contact customer service?
A: You can reach our customer service team at aaa@bonbonciel.com.